Returns & Refunds
We always hope you will be truly ecstatic with your purchases from Puddytigger. We have a 7 Day Refund Policy from delivery that allows an exchange/refund.

We cannot accept returns on Cosmetics, opened bottles of Essential Oils and Earrings for hygiene and safety reasons. Nor can we accept returns on Bespoke/Made to Order/Special/Personalised items. We offer a full Refund/Returns Service for all other items. Your refund will be authorised within 30 days. If you return an item that is not faulty or ordered in error then when we issue your refund it will not include any outward or return shipping charges.

Your statutory rights remain intact at all times. In the unlikely event of a return please e-mail helen@puddytigger.co.uk or telephone +44 (0)191 2965351 and we will supply a return address and code. Once we have approved your return request you will be entirely responsible for all shipping charges. The original shipping charge from us to you is not refundable.

We are not responsible for any items lost/damaged in transit to us. We suggest you use a ‘Signed For’ service. Once the item(s) is returned in its original condition we will issue you with a refund in the same method of payment which was used to purchase. In the event of a faulty item needing to be returned your shipping costs will also be paid.